FAQ

How fast can you turn around an order?

For Single Scans or Small Batches, turnaround is just a couple of days!
Some orders can be completed same-day. 

Turnaround time for most ShoeBox™ orders is 1 week (hundreds of scans) and 2-8 weeks for most large orders (thousands of scans), large video transfer orders, etc, depending on quantity and type of media. 

Our focus is on doing the job properly! Archiving film and prints takes time. Film takes a bit of extra care, in order to digitally remove dust and scratches.
If you have a specific need for a Quick Turnaround, we may accommodate with a Rush Fee.

Should I organize my media?

Absolutely! 
We’ll use any grouping you choose: whether your Albums are Labeled, you've included Post-It Notes between envelopes, designated specific years/decades, or titled your movies, we'll work with you to keep everything organized. 
Note: We are happy to accommodate naming scans in batches (i.e. stacks of photos from similar events, or complete albums) but do not offer to name every image or sheet separately.

How do I get my files once you are done?

All Digital Images are shared with customers via Download Link.
We also offer output to DVD for an additional $20 each, and USB Drives (from $35 - $95, depending on size required for transfer).

Note: Customer files are backed up on our servers for a minimum of 30 Days after the date of completion, so we recommend downloading immediately and backing up the files any way you wish on your home computer(s). We will notify you before deleting any of your files.

What Size/Resolution do you Scan the Files?

For most items you will receive a ~2mb to ~20mb JPG file.
File size is dependent on the size of the original photo/art.
We scan everything at a minimum of 300dpi for loose prints, and albums.
Higher resolution scans are absolutely doable! Simply request a higher resolution scan and we will quote you for the larger scans.
Film is typically scanned in around 1200-2400dpi. Project dependent.

Of course we scan individual items (Film, Flat Prints, Original Artwork) up to 400mb files. Pricing is adjusted accordingly. Just ask!

Who Are You Guys Located?

We digitize everything In-House at our Midtown, Reno Location! 
ShoeBox™ is the culmination of 25 Years of digital service experience and an In-House product/service of Pixels & Ink™

Can I ship my items to you?

We currently accept any and all walk-ins and shipments. If you choose to ship your originals to us, please included a Pre-Paid Return Label for us to return your items once they are digitized. We currently do not offer shipping of original family photos and heirlooms from our location.